Coreway Limited Terms of Service

These Terms of Service ("Agreement") set out the basis on which Coreway Limited (Company No. 79650222), of 21/F, Cityplaza Three 14 Taikoo Wan Road, Taikoo Hong Kong ("Coreway", "we", "us", or "our") makes its websites, platforms, applications, APIs, integrations, and any other related products available (collectively, the "Services").

By accessing or using the Services, or by clicking a box indicating your acceptance, you agree to be bound by this Agreement. If you do not agree, you must not use the Services.

Certain functionalities or features of the Services are only accessible on a subscription basis and may require you to accept an official quotation or order form ("Order Form"), the terms of which are incorporated into this Agreement. In the event of any inconsistency between this Agreement and an Order Form, the Order Form will prevail.

If you are entering into this Agreement on behalf of a company or other organization, you represent that you have the authority to bind that organization, in which case "you" and "your" refer to that organization (and, as applicable, its authorized users).

We may update this Agreement from time to time by posting the revised version on our website. Your continued use of the Services after such an update takes effect constitutes your acceptance of the revised Agreement.

1. Definitions

• "Account" means the account created for you or your organization to access the Services.
• "Authorized User" means an employee, agent, or other individual authorized by you to access the Services under your Account.
• "Confidential Information" means non-public information disclosed by either party in connection with this Agreement that is designated as confidential or would reasonably be understood to be confidential given its nature.
• "Customer Data" means any data, content, or information that you or your Authorized Users submit, upload, or input into the Services.
• "Fees" means the subscription or other fees payable for use of the Services, as set out in the applicable Order Form or our published pricing.
• "Intellectual Property Rights" means patents, trademarks, copyrights, trade secrets, know-how, and any other proprietary rights, whether registered or not.

2. Use of the Services

2.1 Subject to your compliance with this Agreement and payment of applicable Fees, we grant you and your Authorized Users a non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes during the term of this Agreement. All rights not expressly granted to you are reserved by Coreway.

2.2 Use of the Services may be subject to usage limits set out in your Order Form (e.g., number of users, storage, or transaction volume). If you exceed these limits, you agree to work with us to bring your usage within the applicable limit, or to pay any additional Fees associated with the excess usage.

2.3 You must not, and must not knowingly permit any third party to:

(a) copy, resell, sublicense, or otherwise exploit the Services for any commercial purpose other than your own internal use;

(b) modify, adapt, or create derivative works based on the Services;

(c) reverse engineer, decompile, or attempt to discover the source code of the Services, except to the extent expressly permitted by law;

(d) use the Services in any unlawful manner, or in a way that could damage, disable, or impair the Services or interfere with other users;

(e) use any automated process (e.g., bots, scrapers) to access the Services without our prior written consent; or

(f) transmit any viruses, malware, or other harmful code through the Services.

2.4 We may, at our discretion and without liability to you: (a) update or modify the Services, including adding or removing features; (b) change the infrastructure or hosting arrangements used to provide the Services; and (c) suspend or restrict access to the Services in the event of a breach of this Agreement, non-payment of Fees, or conduct that we reasonably believe harms Coreway, other users, or the Services.

3. Your Account

3.1 You must provide accurate, current, and complete information when registering for an Account, and keep this information up to date.

3.2 You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must notify us promptly if you become aware of any unauthorized use of your Account.

3.3 You are responsible for ensuring that your Authorized Users comply with this Agreement, and you are liable to us for any breach of this Agreement by an Authorized User.

3.4 You may terminate your Account by giving us three (3) months' written notice, subject to Section 13 (Term and Termination).

4. Fees and Payment

4.1 Certain features of the Services are subject to payment of Fees as set out in your Order Form or our published pricing. Unless otherwise stated, Fees are payable in advance and are non-refundable, including in the event of early termination or non-use of the Services.

4.2 You are responsible for all taxes and duties (other than taxes on our income) associated with your purchase of the Services.

4.3 Unless otherwise agreed, payment is due within seven (7) days of the date of our invoice. If payment is not made when due, we may charge interest on the overdue amount and/or suspend your access to the Services until payment is received in full.

4.4 Unless otherwise specified in your Order Form, billing begins on the subscription start date regardless of whether you have begun using the Services.

5. Customer Data and Data Protection

5.1 As between you and Coreway, you retain all rights, title, and interest in your Customer Data. You grant us a non-exclusive license to host, process, and use Customer Data solely for the purpose of providing, maintaining, and improving the Services, and as otherwise permitted under this Agreement and our Privacy Policy.

5.2 You are solely responsible for the accuracy, quality, and legality of your Customer Data, and for ensuring you have all necessary rights and consents to submit it to the Services (including, where applicable, consents from your employees or other individuals whose personal data is processed through the Services).

5.3 Our collection, use, and disclosure of personal data in connection with the Services is described in our Privacy Policy, which is incorporated by reference into this Agreement. Where we process personal data on your behalf in connection with the Services, we do so as a data processor acting on your instructions, and you remain the data controller responsible for that data.

5.4 You must maintain your own copies of any Customer Data you input into the Services. While we maintain reasonable backup and recovery practices, we do not guarantee against all data loss and exclude liability for data loss to the maximum extent permitted by law.

6. Content You Submit

6.1 The Services may allow you to submit, upload, or post information, files, or other materials ("Submitted Content"). You are solely responsible for your Submitted Content and for obtaining any necessary rights and consents to submit it.

6.2 You represent and warrant that your Submitted Content will not: (a) be unlawful, defamatory, obscene, or infringe any third party's rights; (b) contain viruses or malicious code; or (c) constitute unsolicited commercial communications or spam.

6.3 We do not routinely monitor Submitted Content and are not responsible for its accuracy or legality. We may, but are not obliged to, remove or disable access to any content we reasonably believe violates this Agreement or applicable law.

7. Use of Artificial Intelligence (AI) Features

This Section applies to your use of features within the Services that are powered by artificial intelligence technology (including but not limited to Core AI Agent, collectively, the "AI Features").

7.1 Generated Content. You may use the AI Features to submit input content and receive output content generated by the system. When you use the AI Features, such input content and output content constitute Customer Data and are processed in accordance with Section 5 (Customer Data and Data Protection). You are responsible for your Customer Data and must not use the AI Features in a way that infringes, violates, or misappropriates the rights of Coreway or any third party. You understand that, due to the nature of machine learning and related technologies, output from the AI Features may not be unique, and Coreway may generate identical or similar output for different customers.

7.2 Usage Limits. Depending on your subscription plan, you may not be able to use the AI Features, or their use may be subject to certain limits. If you exceed the usage limits permitted by your subscription plan, you understand and agree that: (a) you may be required to purchase additional usage to continue accessing and using the AI Features; and (b) Coreway may suspend or reduce the performance of the AI Features.

7.3 Usage Restrictions. You must not use the AI Features to:

(a) develop, create, or support any software-as-a-service product (including its infrastructure or models) that may compete with Coreway;

(b) mislead any third party into believing that any output from the AI Features is solely human-generated; or

(c) use them in any way that violates this Agreement, Coreway's related documentation, or usage guidelines.

7.4 Consent to Data Sharing. You understand and agree that, to provide you with the AI Features, Coreway must disclose certain data (including but not limited to Customer Data and usage data) to third-party AI service providers integrated with the Services for processing. Coreway has adopted a Zero Data Retention arrangement with the relevant third-party providers, whereby such providers will not retain your data after processing is complete, nor will they use it to train their models. Details of the relevant data processing arrangements are set out in our Privacy Policy.

7.5 Your Acknowledgements. When you use the AI Features, you understand and agree that:

(a) the output of the AI Features may not be accurate, and Coreway is not responsible for the output of the AI Features under any circumstances. You should not treat the output of the AI Features as the sole source of truthful information or as a substitute for professional advice;

(b) you must independently assess the accuracy of the AI Features' output and its suitability for your use case, and conduct appropriate human review as the case may be before using or sharing such output;

(c) you must not use output from the AI Features that relates to an individual for purposes that could have a legal or significant effect on that individual, including but not limited to making decisions regarding credit, education, employment (including hiring, dismissal, compensation, leave approval, and other personnel decisions), housing, insurance, legal, medical, or other significant decisions; and

(d) the AI Features may provide incomplete, inaccurate, or offensive output, and such output does not represent the position or opinion of Coreway. Any reference to third-party products or services in the output does not imply endorsement by or affiliation with such third party.

7.6 Automated Operation. You understand that some AI Features (including but not limited to Core AI Agent) may operate automatically without human review and directly send responses to end users (including your employees). By enabling such features, you assume full responsibility for the resulting output and its impact, and you should implement appropriate safeguards (such as usage rules, review thresholds, or fallback workflows) to ensure that the AI Features' performance meets your brand, tone, and compliance requirements.

8. Third-Party Sites and Services

The Services may contain links to, or allow integration with, third-party websites or services. We do not control and are not responsible for the content, privacy practices, or availability of any third-party site or service. Your use of any third-party site or service is at your own risk and subject to that third party's own terms and privacy policy.

9. No Endorsement

Any content, information, or third-party content made available through the Services is provided for general informational purposes only and does not constitute investment, financial, legal, tax, or professional advice. Coreway does not endorse or recommend any third-party products or services accessible via the Services, and any dealings between you and a third party are at your own risk.

10. Confidentiality

10.1 Each party agrees to keep the other party's Confidential Information confidential, and not to disclose it to any third party except to its own employees, agents, or advisers who need to know it for purposes of this Agreement, or as required by law.

10.2 The obligations in this Section do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party without restriction; (c) is independently developed by the receiving party; or (d) is lawfully received from a third party without restriction.

10.3 If a party is required by law or a competent authority to disclose the other party's Confidential Information, it will, where legally permitted, give the other party reasonable prior notice before doing so.

10.4 This Section survives termination or expiry of this Agreement.

11. Indemnity

You agree to indemnify and hold Coreway, its officers, employees, and agents harmless from any claim, loss, damage, or cost (including reasonable legal fees) arising from: (a) your breach of this Agreement; (b) your use or misuse of the Services; or (c) your Submitted Content or Customer Data infringing the rights of any third party. This Section survives termination or expiry of this Agreement.

12. Warranties and Limitation of Liability

12.1 Each party warrants that it has full power and authority to enter into and perform this Agreement.

12.2 We will provide the Services with reasonable care and skill. Except as expressly stated in this Agreement, the Services are provided on an "as is" and "as available" basis, without warranties of any kind, to the maximum extent permitted by applicable law.

12.3 To the maximum extent permitted by applicable law, neither party will be liable to the other for any indirect, special, incidental, or consequential damages (including loss of profits, business, or goodwill) arising out of or in connection with this Agreement.

12.4 Except for (a) a party's indemnity obligations, (b) breach of confidentiality, or (c) liability that cannot be excluded or limited under applicable law (such as liability for death or personal injury caused by negligence, or fraud), each party's total liability arising out of or in connection with this Agreement will not exceed the total Fees paid or payable by you in the six (6) months preceding the event giving rise to the claim.

13. Term and Termination

13.1 This Agreement takes effect on the date you first accept it (or the date set out in your Order Form) and continues until terminated in accordance with this Section.

13.2 Either party may terminate this Agreement by giving the other party three (3) months' prior written notice.

13.3 We may suspend or terminate your access to the Services immediately if: (a) you breach this Agreement and, where the breach is capable of remedy, fail to remedy it within a reasonable time after notice; (b) you fail to pay Fees when due; or (c) you become insolvent, enter liquidation, or a similar insolvency event occurs.

13.4 Upon termination: (a) your right to access and use the Services ends immediately; (b) you remain liable for any Fees accrued but unpaid as of the termination date; and (c) at your request, we will make your Customer Data available for export for a reasonable period (not less than 30 days) following termination, after which we may delete it in accordance with our data retention practices.

14. Force Majeure

Neither party will be liable for any delay or failure to perform its obligations under this Agreement (other than payment obligations) due to causes beyond its reasonable control, including natural disasters, war, civil unrest, government action, epidemics, power or telecommunications failures, or other events of force majeure.

15. Intellectual Property

15.1 All Intellectual Property Rights in the Services, including their software, design, and documentation, are owned by Coreway or our licensors. Except for the limited rights expressly granted in this Agreement, nothing in this Agreement transfers any Intellectual Property Rights to you.

15.2 You must not remove, obscure, or alter any trademark, logo, or proprietary notice appearing on or in the Services.

16. Assignment

You may not assign, transfer, or sub-contract any of your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of our assets.

17. General

17.1 If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17.2 No failure or delay by either party in exercising any right under this Agreement will operate as a waiver of that right.

17.3 This Agreement (together with any Order Form and our Privacy Policy) constitutes the entire agreement between you and Coreway regarding the Services, and supersedes any prior agreements or understandings on the subject.

17.4 The headings in this Agreement are for convenience only and do not affect its interpretation.

17.5 Nothing in this Agreement creates a partnership, joint venture, or agency relationship between you and Coreway.

17.6 A person who is not a party to this Agreement has no right to enforce any term of this Agreement.

18. Notices

We may give you notice by email or by posting a notice within the Services. Notices to us should be sent in writing to the contact details in Section 21.

19. Anti-Bribery and Corruption

Each party agrees to comply with all applicable anti-bribery and anti-corruption laws in connection with this Agreement, and not to offer, give, or accept any improper payment or benefit intended to influence a business decision.

20. Governing Law and Jurisdiction

This Agreement is governed by the laws of the Hong Kong Special Administrative Region, and the parties submit to the exclusive jurisdiction of the courts of Hong Kong.

21. Contact Us

If you have any questions about this Agreement, please contact us:

Coreway Limited

Address: 21/F, Cityplaza Three 14 Taikoo Wan Road, Taikoo Hong Kong

Email: hello@coreway.com

Last updated: 15 Sep 2026